In light of the current Northern Beaches cluster all new bookings will be telephone appointments effective from 21 Dec 2020.
Your GP will call you to discuss your needs and conduct the "talking" part of the consultation. These appointments can be booked online or by calling our reception team.
When it is necessary for you to be seen in person your GP will arrange a time for you to come in for review. We will have strict measures in place to limit any potential exposures - please observe the signs and listen to any instructions you may be given by reception about where to wait.
- Please wear a MASK or FACE COVERING
- Please come alone
- If possible - please wait until you are called (don't forget to let reception know you have arrived)
If you are required to come in after your telehealth consult you will not be charged twice (fees may still apply for any private vaccines, consumables etc).
We will continue to do all we can to look after you at this very challenging time.
Government changes to MBS funding for telehealth came into effect on 1 October 2020.
Rozelle Total Health continues to offer care to our patients both face to face and via telehealth. We are pleased to offer this choice so patients may elect to access care in the mode that best suits their circumstances. There are some clinical settings where a face to face appointment may be required to complete the assessment. There may also be circumstances where we request you do not attend a face to face appointment (eg you or your GP may be infectious) and you will be offered a telehealth consult.
We are pleased to advise that medicare rebates remain available for telehealth consultations provided the patient has been seen in person at the practice at least once in the preceding 12 months. Private fees are applicable to all consultation and we are not able to offer routine bulk billing. The government requirement to bulk bill certain patients due to COVID has been removed and the payments to GPs for doing so have ceased.
We are a privately billing practice and the fees remain the same for both face to face and telehealth consultations. Payment is required on the day of service. Where you start with a telehealth consult but are required to attend for a face to face review on the same day - you will only be charged once.
If you have any questions or concerns please get in touch with our service team.
Rozelle Total Health
BIG CHANGES to prescriptions are taking effect in the coming weeks. Scripts will be delivered by ‘token’ to your email or mobile phone! Please make sure we have your TOTALLY up to date details here:
At Rozelle Total Health we are working very hard to ensure we can continue to look after our patients in the face of COVID19.
The situation is rapidly evolving and recommendations are changing on a daily basis. We will do our best to keep you informed based on the information we receive through the trusted channels available to us.
Our commitment to you:
RTH will strive to meet the health needs of our patients and the community, whilst respecting the importance of public health recommendations and also keeping our team safe and functioning. We believe the best way to navigate this challenging situation is to work together. We will continue to innovate and find new ways to work with you.
We ask for your patience at this very busy time.
We have been inundated with patients requesting COVID19 screening swabs. We unable to offer routine swabbing at the practice.
The most common symptoms of coronavirus are fever, sore throat, dry cough and fatigue. Other symptoms can also include headaches, nasal congestion or a runny nose. Diarrhea and nausea have also been reported as symptoms but they are less common.
Patients who have symptoms and have recently traveled overseas, or have been in contact with a known case should call 1800 020 080 who may refer appropriate cases to a local COVID-19 testing clinic (nearest to our practice is RPA). Please note this is for patients who meet the criteria of a confirmed or suspected case.
If you have these symptoms and do not meet the case definition for COVID; have not travelled or had a known contact and are otherwise well and do not need emergency care –we recommend you stay home and rest as you would with seasonal flu.
If you feel you need to consult your GP please call the reception team who will discuss how we can best care for you.
Finally - we are unable to swab patients simply because it has been requested by their workplace. This is not appropriate as per Public Health guidelines and can be falsely reassuring. If you are unwell you should not attend work. If you fit the case definition of COVID risk – you should attend the RPA clinic as above.
For advice about corona virus please call 1800 020 080. In an Emergency please dial 000 and request an ambulance.
Disclaimer: This advice is general and does not constitute personal medical advice.
The Australian Government has legislated that a My Health Record will be created for all Medicare and Department of Veterans’ Affairs card holders in Australia by the end of 2018, unless they choose not to have one.
Over the past few months, over 200 feedback surveys from a (random) selection of RTH patients were completed. We thank you for taking the time to share your thoughts with us. As a practice, we always welcome feedback and are committed to constantly improving the service we offer you! We were thrilled to to find that for the most part the feedback was overwhelmingly positive.
There were a few areas that came up which we would like to address here.