Our Commitment to You

Running on Time

Priority is given to urgent cases. If you are unwell and your GP is unable to see you, we will attempt to fit you in with another GP. We will always do our best to accommodate you.

We endeavour to run on time, but are unable to predict when GPs will need to spend more time with a patient than originally allocated. You can assist us by booking an appropriate appointment length and being cautious about booking inflexible commitments after your appointment.

If you need to return for review please book ahead as you will find more flexibility than attempting to fit in ‘on the day'.

Confidentiality

Your medical record is a confidential document and we maintain security of your personal health information at all times. All Practitioners and staff at RTH are bound by a confidentiality agreement which ensures that all client information is confidential. If files are to be shared with other practitioners the client must agree.

We welcome your feedback

We are committed to providing a quality service and welcome your feedback. Occasionally, we invite patients to complete a confidential survey to ensure we are providing the best possible service. Link to feedback for

Undivided attention

All practitioners are committed to giving you their full attention, which is why our policy is to transfer calls from patients to practitioners only in an emergency. We are happy to take a message and your practitioner will return your call as soon as possible. Please note this may take up to 24 hours.